Privacy Policy

Wayline ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application Wayline (the "App"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the App.

1. Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our App. All data collection is designed to improve transportation services while maintaining your privacy.

1.1 Anonymous Survey Responses

We may present optional anonymous surveys within the App to improve our services. This information includes:

• Responses to questions about your transportation preferences
• Feedback on App features and functionality
• Feedback related to specific transportation agencies and their services
• Suggestions for service improvements

Note: If you choose not to answer or skip these questions, no data is collected.

1.2 Anonymous Location Data

When you use public transportation, walk, or travel with the App active, we collect anonymized location data to:

• Provide real-time information about trips and vehicles
• Improve accuracy of transit arrival times
• Detect route changes and service disruptions
• Analyze traffic patterns in cities
• Enhance stop and station information

This location data is completely anonymized and cannot be traced back to you personally.

1.3 Technical Data

We automatically collect certain technical information for analytics purposes:

• App crash reports and error logs
• App version and performance metrics
• Feature usage statistics

1.4 User Feedback

Any feedback you voluntarily provide through the App, including:

• Bug reports
• Feature requests
• General comments and suggestions

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Improvement: To enhance the accuracy and reliability of transit information
• Real-time Updates: To provide current information about vehicle locations, arrival times, and service disruptions
• Route Optimization: To detect and adapt to changes in transit routes and schedules
• App Development: To fix bugs, improve performance, and develop new features
• Analytics: To understand how users interact with our App and identify areas for improvement
• User Support: To respond to your feedback and provide technical assistance

3. Data Sharing and Disclosure

We are committed to protecting your privacy and limit sharing of information as follows:

• No Personal Information Sales: We do not sell, trade, or rent your personal information to third parties
• Service Providers: We may store anonymized data on trusted service providers who assist us in operating our App and conducting our business
• Transit Agencies: For some surveys for which you granted us persmission, we might share your anonymous feedback with public transit agencies to help improve their services
• Legal Requirements: We may disclose information if required by law or in response to valid legal processes

4. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit
• Anonymization of location data
• Regular security assessments
• Limited access to data on a need-to-know basis

5. Your Privacy Rights

You have the following rights regarding your information:

• Opt-out: You can choose not to participate in optional surveys
• Location Services: You can disable location services for the App through your device settings
• Data Deletion: As we collect only anonymized data, individual user data cannot be identified for deletion
• Access: You may request information about our data practices

6. Children's Privacy

Our App is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We ensure appropriate safeguards are in place to protect your information.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Wayline Support
Email: privacy@wayline.info

When contacting us, please include:

• Your question or concern
• The version of the App you're using
• Your device type and operating system

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